We help utilities leverage their meter data to give customers the experience and control they want.
OUR RESULTS
Our unique approach using prepay drives proven results for our customers.
We know utilities are increasingly facing disruptive market challenges. Technology is changing the way customers interact with the world and their utilities. We partner with utilities and anticipate future technology trends to help utilities interact with their customers more effectively through technology.
We increase customer satisfaction.
We improve financial performance.
We increase customer engagement.
We help achieve energy efficiency goals.
RETHINKING CUSTOMER SATISFACTION
Informed customers are highly satisfied customers.
Technology is revolutionizing the world of utility and customer relations. With MyUsage you can put more information in your customers’ hands and provide them with better tools to answer their own questions without having to call you. We help you give your customers the power to help themselves.
RETHINKING YOUR FINANCIAL PERFORMANCE
PREPAY IS BETTER BUSINESS.
Enable your customers to get out of the debt cycle and pay off overdue balances gradually through manageable payment options. We have helped customers keep their services on while helping utilities collect nearly $200 of debt per customer that would have otherwise been unrecoverable.
By empowering customers with more effective payment options, utilities will decrease their bad debt risk and gain greater predictability and control over their bad debt write-offs.
Customers will pay smaller bills more frequently and keep their finances current with their usage. This leads to a much faster meter-to-cash process and significantly improved financials.
RETHINKING CUSTOMER ENGAGEMENT
Prepay is a smarter way to pay.
RETHINKING ENERGY EFFICIENCY
Take the guesswork out of the utility bill.
Technology is revolutionizing the world of utility and customer relations. Never has it been easier to strengthen relationships with customers. With MyUsage you can leverage your smart meter investments for a deeper, richer, more satisfying relationship that makes customers feel appreciated and empowered.
100
ENERGY AWARENESS
11
ENERGY CONSERVATION
HEAR WHAT OUR CUSTOMERS HAVE TO SAY
Customers Use Less Energy
About 11% less. They also learn how their house performs from an energy perspective. Utilities are benefiting too. Operation costs are lower. Customers are happier. The biggest benefit is the improved customer relationship by empowering the customer to handle energy usage more responsibly.
Each Utility Is Unique
MyUsage is great because of the people that I have worked with and how open they are to the changes and customizations in our product and what we needed to accomplish. They saw us as special in our own way and they addressed us that way. We were not just another cookie cutter company.
Prepay Is a Smarter Way To Pay
We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.
NEWSLETTER