Combination improves affordability, engagement, choice, and revenue assurance for electric, water, and gas utilities in North America, Asia Pacific, and Latin American Markets. Dallas, TX – May 21, 2024 – (Business Wire) Exceleron Software and PayGo Utilities today announced they have merged their business operations and formed...
Read MoreDALLAS, TX – December 5, 2022 – Exceleron Software LLC, a leading North American...
Read MoreAWS Support Added to Private Cloud Options: Dallas, TX — October 24, 2022 — Exceleron, North America’s leading utility prepay and payments services company, announced today that it has enhanced the MyUsage solution to support Amazon Web Services (AWS). Along with existing Tier-1 private cloud options,...
Read MoreDallas, TX — October 11, 2022 — Exceleron Software LLC, a leading North American utility prepay and payments services company, announced today that it has achieved silver partner status in the SAP® PartnerEdge® program. This is a clear indication of the high level of...
Read MoreDarren Raybourn SVP of Sales, Exceleron Software AutoPaying your bills is incredibly convenient, but it is only half the equation. Wouldn’t you rather have that convenience AND know exactly what you were paying before you paid it? In a recent "unscientific" survey I conducted across social media...
Read MoreHow Usage Monitoring and Electronic Bill Presentation Empowers Customers by Darren Raybourn, SVP of Sales at Exceleron Software The rush to digitize isn’t new. The demand for information and self-service is at an all-time high, and customers expect utilities to give them access to tools that allow...
Read MoreHow MyUsage Mobile Tops the Engagement Charts “Honestly, I don’t know what I would do without this app. It’s a lifesaver.” “It tells me exactly what I have left in my account and gives me an estimated amount of days that I have before it runs out.” --...
Read MoreHow Exceleron Provides Excellent Support to Utilities by Darren Raybourn, SVP of Sales at Exceleron Software There are exactly ZERO companies that aspire to provide their customers with terrible service. And yet that is exactly what happens all too frequently when companies do not make support a...
Read MoreWe are engrossed in a world of technology, software, and cloud access, and yet, despite how much technology affects our daily lives, there are very few direct feedback mechanisms like a mobile app’s rating in the Apple or Google Play app stores. Customers do not...
Read MoreHow to keep your customer’s utility payments safe by Tom Jackson, Director of MyUsage Payments Doyou give your customers the option to pay their bills by credit or debit card? If so, you need to make sure that payments are easy, convenient, and most importantly… secure. About 60%...
Read Moreby Tom Jackson, Director of MyUsage Payments There’s nothing more frustrating than having to pay a bill. First, you have to remember that the bill is due. Next, you must see that you have the money to cover the payment. Then you have to spend time...
Read Moreby Tom Jackson, Director of MyUsage Payments Did you know that 50% of adults in the United States cannot read a book written at an 8th-grade level? What does this statistic mean for you and your utility company? It means that you need to engage customers with...
Read MoreEven in the modern age, traditional values like honesty and transparency are still important to customers. 85% of customers say that they are more likely to support brands that are open, straightforward and honest with them. If you are responsible for a utility company, there are a...
Read MoreHow to offer seamless mobile payments 2009, when we first introduced our MyUsage Mobile App, when most people needed to pay a bill they had to write a check, put it in an envelope, find a stamp, and go out to the nearest post office. It was...
Read MoreUtility companies can focus on providing service while their SaaS payments provider makes it easier for their customers to pay them. Even with the rapid increase in online payments over the last 5 years, the pandemic has perhaps forever changed the way we do business and...
Read MoreThe average US household spends $2,000 on its utility bills each year. That’s a lot of money! When it’s time to issue your monthly bill, you want to make sure that it is as quick and convenient for people to pay as possible. If it isn’t,...
Read MoreWe all know that trust, openness, and transparency are vital to organizations, whether they are municipal governments or operate in the private sector. The more customers that trust in what you do, the more likely they are to use your services and speak of you positively...
Read MoreHeightened security should not interfere with the experience of the customer Did you know PINs were originally going to be much harder to remember? The inventor of the personal identification number, John Shepherd-Barron, was planning on making each number six digits long. However, his wife Caroline commented that six...
Read MoreDoes your provider practice SOC2 Controls or are there potential gaps in your security measures? Does your provider practice SOC 2 controls? What to look out for from a prospective vendor The amount of data being stored in the cloud is growing all the time. Nine out of...
Read MoreInformation management across municipal government has come a long way since forty years ago when all data was handwritten on forms and filed away in metal cabinets! Although improvements in technology have resulted in cost efficiencies and made it easier than ever to offer a range...
Read MoreConsumers are convinced that they have the freedom to purchase anything they want — that is, if the product or service is available and they can afford it. Indeed, the concepts of consumer “choice” or “empowerment” have been quite popular in the media for some time. However,...
Read MoreYou love going green. You bring your own bags to the supermarket. You prefer natural products in recycled packaging. You are all in when it comes to doing more with less — water, laundry detergent, even shelf space in the pantry. But while you or your...
Read MoreAs the utility industry evolves — especially thanks to technology that provides greater data and transparency for both the organization and the customer — prepay has emerged as an attractive opportunity. Let’s have a look at prepay programs including some common misconceptions, and how they are a...
Read MoreThough the COVID crisis has brought most of the world to its knees, utilities are one of the few industries that are expected and have continued to function properly. They provide critical services necessary for human survival; indeed, utility companies are essential and utility company...
Read MoreGiven all the challenges we have faced thus far in 2020, I think it is safe to say that there are a lot of people trying to manage their household budgets and are being pulled in multiple directions. Paying for your utilities is one of...
Read MoreAs COVID-19 has spread rapidly across the United States, utilities have found themselves on the front-line of the pandemic with services deemed essential. With more than 50 million Americans filing for unemployment since the beginning of the pandemic, Energy companies remain committed to helping customers...
Read MoreMemphis, Tennessee, April 10, 2018 – Exceleron Software has selected Memphis as the site of its 9th annual Exceleron Users Conference, April 29 through May 1. Memphis Light, Gas, and Water (MLGW), which relies on Exceleron’s MyUsage platform to offer prepay accounts, will be the...
Read MoreIn This Issue: President's Corner From the Support Desk: After the Pilot Milestones Rise in MyUsage Mobile App From the UAB Customer Spotlight: Memphis Light, Gas, and Water (MLGW) Employee Spotlight: Chase Venters, Director of Data Security Partner Spotlight: Honeywell Upcoming Events In memory of our friend and colleague, Bob Finley (1947-2018). President's Corner Each year, we...
Read MoreDear Friends of Exceleron, We are deeply saddened to inform you that Bob Finley, our dear friend and colleague, passed away unexpectedly on Friday, March 16th. "Fin" as he was known by his friends, joined Exceleron in 2006 as a Sales Director and over the years...
Read MoreIn This Issue: President's Corner From the Support Desk: After the Pilot Milestone: MyUsage Payments Version 3.0 Release Reduction in Bad Debt UAB Wants You: Open Letter from Brian Pippin Moratorium (RushShelby Energy) Customer Spotlight: Bolivar Energy Authority Employee Spotlight: Tom Jackson, MyUsage Payments Director Partner Spotlight: PayNearMe Upcoming Events President's Corner Hurricanes have wreaked havoc on...
Read MoreFurther expands payment options and provides greater convenience to customers Dallas, Texas, October 10, 2017 – Exceleron Software announced the release of MyUsage Payments Version 3.0, which adds low-cost credit card processing and cash payments at retail locations to the industry-leading solution for convenient, flexible customer...
Read MoreIn This Issue: President's Corner Payment Processing with MyUsage Payments From the Support Desk: Deployment Update and News Customer Spotlight: Clinton Utilities Board From the UAB: UAB Overview Partner Spotlight: Tantalus Employee Spotlight: Mike Barta, Senior Account Manager Onboard: New Customer Introductions Upcoming Events President's Corner In just the first quarter of this year, Exceleron has already...
Read MoreThis report explores the smart meter based prepaid electric service in the United States and provides insight into the growing opportunity for utilities as they launch prepaid pilots. Key Take-Aways Quindi Research estimates that prepay AMI meters will increase from 660,000 at the end of 2017...
Read MoreSuburbanEco has just named MyUsage a "Top 15 Eco App that Makes Going Green Easy." Referring to MyUsage as "the ultimate usage app," Suburban Eco highlights the ease with which people can monitor their energy and water consumption, track charges, view hourly usage data, and report...
Read MoreThe convenience of paying for services in advance has changed the way Americans do business. We prepay for coffee with apps, make purchases with gift cards at our favorite stores, and buy no-contract prepay cell phones. A recent study found that 41% “of Americans [are]...
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Program Achieves Rapid Growth with Exceleron’s MyUsage Dallas, Texas – JEA, the eighth-largest US municipal electric utility, and Exceleron Software, the leading provider of prepayment software for North American utilities, today announced that more than 10,000 customers are participating in the JEA MyWay prepayment program. The...
Read MoreDallas, Texas – March 23, 2016 – The City of Blakely, Georgia, has joined a growing number of utility service providers that have selected Exceleron's MyUsage Prepay to offer prepay accounts for electric, water, natural gas, and sewer services. Municipalities, investor owned utilities (IOUs), and rural...
Read MoreDallas, Texas – January 7, 2016 – Columbia Power & Water Systems (CPWS) of Tennessee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay accounts for utility services. Rural electric cooperatives, municipalities, and investor owned utilities (IOUs)...
Read MoreDallas, Texas – January 6, 2016 – Cleveland Utilities of Tennessee has joined a growing number of utilities that have selected Exceleron Software’s MyUsage to offer prepay accounts for electric, water, and sewer service. Municipalities, investor owned utilities (IOUs), and rural electric cooperatives across the country...
Read MoreDallas, Texas – January 8, 2015 – Exceleron Software, the leading software developer of prepay account management solutions for the utility industry, will lead a Prepay Utility Models Workshop on April 25 as part of CS Week in Charlotte, North Carolina. The workshop will explain...
Read MoreDallas, Texas – December 8, 2014 – Benton County Electric System (BCES) of Camden, Tennessee is preparing to launch its prepay program powered by MyUsage in January 2015. BCES is one of more than 90 utilities that have selected Exceleron’s MyUsage to offer prepay accounts...
Read MoreCharleston, South Carolina – October 14, 2014 – Exceleron Software has announced the recipients of its 2014 awards for utilities making exceptional use of MyUsage Prepay and MyUsage MDM. The awards were announced at last night’s Customer Appreciation Dinner as part of the annual Exceleron...
Read MoreDenver, Colorado – October 8, 2014 – Elster Solutions has awarded its 2014 Elster EnergyAxis Award for Best Collaboration to Ocala Utility Services and Exceleron Software at the Elster Connect Training and User Conference, as announced on Twitter: “Hat’s off to Ocala Utilities @OUSinfo and...
Read MoreDallas, Texas – September 15, 2014 – Three Tennessee utilities, Humboldt Utilities, Mount Pleasant Power System, and Ripley Power and Light Co, have joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents. The three utility service providers have...
Read MoreDallas, Texas – September 10, 2014 – The Kansas City Board of Public Utilities has joined a growing number of utilities selecting Exceleron Software’s MyUsage to offer prepay utility services to local residents for electricity and water. Utilities across the country are switching to a prepay...
Read MoreDallas, Texas – June 12, 2014 — Memphis Light, Gas and Water (MLGW) has partnered with Exceleron Software to offer prepay utility services to its customers. MLGW is the nation’s largest three-service municipal utility, serving nearly 421,000 customers. Last spring and summer, MLGW began exploring the...
Read MoreKansas Corporation Commission Approves Westar Energy's Prepaid Pilot with Exceleron's MyUsage Dallas, Texas – June 2, 2014—Westar Energy’s prepay pilot program powered by Exceleron's MyUsage was approved by the Kansas Corporation Commission on May 29. The prepay pilot will be available to up to 1,000 customers who...
Read MoreExceleron Software’s MyUsage® is the leading prepay account management solution for the utility industry. The MyUsage suite of applications empower consumers to take control of their energy usage and budgeting. MyUsage Monitoring, a value-added feature of MyUsage, lets utilities use that same technology to allow all their...
Read MoreThis U.S. Department of Energy report describes how Tri-State Electric Membership Corporation’s Smart Grid Investment Grant (SGIG) project has produced benefits for utilities in several key ways. Customer satisfaction and services have improved; meter operations costs are down; write-offs from unpaid bills dropped in part because...
Read MorePrepay energy is quickly approaching an inflection point of rapid implementation and adoption in the United States. The percentage of Americans interested in a voluntary prepaid energy option increased by 3% from 2012 to 2013. Key Take-Aways Interest in a voluntary prepaid option was highest among...
Read MoreDallas, Texas – November 13, 2013 — Public Utility District No. 1 of Cowlitz County, Washington has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay accounts to consumers. Utilities across the country are switching to a...
Read MoreDallas, Texas – November 11, 2013 — The City of Tallahassee has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility services to consumers. This is the first prepay program in the country to offer...
Read MoreDallas, Texas – November 8, 2013 — Orlando Utilities Commission (OUC) has joined a growing number of utility service providers that have selected Exceleron Software’s MyUsage Prepay to offer prepay utility accounts to consumers. Utilities across the country are switching to a prepay model in which...
Read MoreThis white paper provides data and analysis regarding the relative popularity of different types of communication channels for prepaid account information and their associated impacts and costs. With this information, service providers should be able to better anticipate communication costs and formulate a strategy as...
Read MoreExceleron Software’s MyUsage Prepay has helped Mayfield Electric & Water Systems (MEWS) of Kentucky better serve its consumer base by eliminating the need for high deposits and providing a simple way to reduce bad debt and write-offs. Their experience demonstrates how MyUsage Prepay can benefit...
Read MoreMichael Ozog, Ph.D. Integral Analytics, Inc. Summary: In the U.S. and abroad, data has shown a linkage between prepayment of energy bills and a conservation effect, with significant usage reductions of 5 to 15% found when customers switched from post-payment to prepayment. Using Oklahoma Electric Cooperative’s consumer...
Read MoreCustomer satisfaction soared when Oklahoma Electric began using Exceleron’s MyUsage Prepay. Customers using the system embraced the opportunity to take more responsibility for their bills and electricity usage. By empowering customers with a prepay option, Oklahoma Electric was able to reduce expensive write-offs without the...
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