RETHINKING THE RELATIONSHIP BETWEEN

UTILITIES AND CUSTOMERS 

 We are North America’s Leading Utility Prepay Company.

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MYUSAGE® SUITE OF APPLICATIONS

Exceleron’s MyUsage suite of applications gives utilities and their customers the level of engagement and control they both want.

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MyUsage

Prepay

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MyUsage

Payments

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MyUsage

Debt Assist

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MyUsage

Monitoring

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 Why is Exceleron selected by more utilities and consumers than any other North American prepay provider?

OUR EXPERIENCE   +   OUR CONSUMER-CENTRIC DESIGN   +   OUR PAYMENT NETWORK   +   OUR SERVICE CULTURE

100+ Utilities

have chosen MyUsage to offer prepay, recover debt and provide more payment options to their customers

500K+ Consumers

have chosen MyUsage to monitor utility consumption and pay their bill when and how they want

500K+ Pay Sites

are supported by the MyUsage Payment Network so that customers can pay when and where they want

IT Ready Made

with existing support for 22 CIS vendors and all AMI vendors ensuring faster integration and lower costs
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OUR CONSUMER-CENTRIC DESIGN

Our focus on the customer allows utilities to take their most challenged customers and turn them into highly satisfied advocates. 

Easy-to-use Mobile Application and Web Portal

Secure Transactions and Data Privacy

The Most Payment Options and Locations

Consumer Marketing and Education

Self-Service Enrollments and Payments made easy

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OUR SERVICE CULTURE

Our world class customer service leverages our industry knowledge and expertise to equip you with the tools you need to focus on servicing customers.

Fast and Low-Cost Integration

Enhanced On-Boarding and Training

Easy-to-Understand Documentation

World-Class Project Management

HEAR WHAT OUR CUSTOMERS HAVE TO SAY

Control = customer satisfaction.

We no longer have to be the bad guy. With Exceleron's MyUsage, our customers pick how they are notified, when they are notified, and what balances they want to maintain. All of those things are now in their control, creating highly satisfied customers.

Charles Barton Oklahoma Electric Cooperative

Prepay is a smarter way to pay.

We consider prepaid to be a win-win-win. It’s a win for the utility; the customers are no longer a financial risk. It’s a win for the customers enrolled in the program that the power is in their hands. And it’s a win for our other customers that are not enrolled in the program, because it stabilizes rates.

Chad Lynch Ocala Utility Services

Relationships matter.

We find that the customers struggling to pay their utility bills are struggling because the bill came as a surprise at the end of the month. With MyUsage, every day the customers are aware of their energy usage, consumption and cost, so it helps them to balance the money budgeted for utility services.

Sheila Pressley Jacksonville Electric Authority

OUR PARTNERS

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JOIN US FOR THE 2016 EXCELERON USERS CONFERENCE

September 18-20, 2016 – Nashville, TN